At PTCWorlds.com, we are dedicated to providing prompt and reliable support to ensure the best experience for our users. This Support Policy outlines how you can reach us, the types of support we provide, and our response time expectations.
1. Support Channels
You can contact our Support Team through the following channels:
- Email Support: Send your queries to support@ptcworlds.com for assistance.
- Help Center: Visit our Help Center on the website for FAQs and guides.
- Support Tickets: Submit a ticket via your account dashboard for personalized help.
- Live Chat (if available): Get real-time assistance during working hours.
2. Support Hours
- Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).
- Support requests submitted outside these hours will be addressed on the next working day.
3. Types of Support Provided
We assist with the following:
- Account Issues: Help with login, registration, or account verification.
- Payment Queries: Assistance with withdrawals, transaction issues, or payment delays.
- Task-Related Problems: Support for issues with ads, surveys, or task completion.
- Technical Issues: Troubleshooting errors on the platform.
- General Inquiries: Information about features, policies, or updates.
4. Response Time
- Email/Ticket Support: We aim to respond within 24–48 hours.
- Live Chat: Immediate responses during support hours.
- Complex Issues: For issues requiring extensive investigation, resolution may take up to 5 business days.
5. Escalation Process
If your issue is not resolved to your satisfaction, you may request escalation to a supervisor. Escalated cases will be reviewed, and you will receive a detailed response within 3 business days.
6. User Responsibilities
To ensure efficient support, users must:
- Provide accurate details about the issue (e.g., screenshots, error codes).
- Use polite and respectful language when communicating with our support team.
- Avoid submitting duplicate tickets for the same issue.
7. Limitations of Support
Our support team cannot assist with the following:
- Issues caused by external platforms or third-party services.
- Earnings disputes resulting from non-compliance with platform rules.
- Requests to bypass security measures or policies.
8. Abuse of Support Services
We maintain a zero-tolerance policy for abuse or harassment towards our support staff. Accounts engaging in such behavior may be suspended or banned.
9. Updates to Support Policy
This Support Policy may be updated periodically to reflect changes in our support process. Users will be notified of significant updates.
10. Contact Us
For further assistance, please reach out to our Support Team:
We are here to help and ensure your experience on PTCWorlds.com is smooth and rewarding.
